Employee base customized to your client

Each customer is different, and when it comes to customer service and these differences have to be considered. In our changing world where everything is individualized and customized, communication styles and the level of information have to be tailored to the need of the customers in order to be successful. CloudAgents’s system allows the optimization of personnel resources by providing the optimum number of agents at the right time, with the right skill, in the right place and with the requested service level. CloudAgents recruits from a pool of worldwide labor market, so CloudAgents offer you the variability in resources that our high-paced economy requires. Having access to such a talented group of people will help management easily exceed the mandated service levels while increasing the operational effectiveness of the call center.

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We are a firm providing educational services, selling by direct marketing and our main objective is to increase the number of new students continuously. One of our main channels is telemarketing, which we have been using for years. We started to cooperate with Comforce (CloudAgents parent company) two months ago...

Helga Bonafert, Marketing Director