Employee base customized to your client

Each customer is different, and when it comes to customer service and these differences have to be considered. In our changing world where everything is individualized and customized, communication styles and the level of information have to be tailored to the need of the customers in order to be successful. CloudAgents’s system allows the optimization of personnel resources by providing the optimum number of agents at the right time, with the right skill, in the right place and with the requested service level. CloudAgents recruits from a pool of worldwide labor market, so CloudAgents offer you the variability in resources that our high-paced economy requires. Having access to such a talented group of people will help management easily exceed the mandated service levels while increasing the operational effectiveness of the call center.

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Our mission was to gain information about a new, potential client base when we first met with Comforce (CloudAgents parent company). We were positive that we need a professional partner as we wanted to outsource one of the most difficult part of the sales process; cold calling and appointment setting. Our targets (conversion rates)...

Tóth Balázs, sales manager