We scale resources in a way that your clients can always reach your line.


  1. Selection of inbound line and IVR
  2. Determining opening hours
  3. Preparation of knowledge base and customer handling procedures.
  4. Training of agents
  5. GO LIVE - call handling
  6. Daily statistics


  • Satisfied customers
  • Optimised costs 

     Ask for a quote now!

Would you like to get more information?
Contact us Ask for a quote


The preparation phase before the final decision was made for outsourcing went smoothly with Comforce (CloudAgents parent company) and their team gave all the right answers to the questions we had. Their colleagues testified to be professionals in their field at the transition period, too, which helped them to see through Praktiker’s...

Katalin Safrany, Head of Marketing and Online Services