We scale resources in a way that your clients can always reach your line.

Process

  1. Selection of inbound line and IVR
  2. Determining opening hours
  3. Preparation of knowledge base and customer handling procedures.
  4. Training of agents
  5. GO LIVE - call handling
  6. Daily statistics

Result

  • Satisfied customers
  • Optimised costs 

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Testimonials

Comforce (CloudAgents parent company) has proven to be very professional during preparations and executions of our mutual project. We were absolutely confident during our cooperation that our campaign is in the hands of an expert.

Erika Jablonkai, Customer Services Manager