We scale resources in a way that your clients can always reach your line.

Process

  1. Selection of inbound line and IVR
  2. Determining opening hours
  3. Preparation of knowledge base and customer handling procedures.
  4. Training of agents
  5. GO LIVE - call handling
  6. Daily statistics

Result

  • Satisfied customers
  • Optimised costs 

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Testimonials

What comes to my mind about Comforce (CloudAgents parent company)? Comforce – and data flow, Comforce – and we reach our customers thought to be lost, Comforce – and the database is updated. And this was the exact goal of the cooperation.

SuperShop, team