Contact Center Supervisor in Budapest (with fluent German)

  

 

Would you like to grow with an innovative international team where you can exploit your knowledge and contribute your ideas? Do you thrive in aiding your team to meet expectations on the highest level? Have you ever lead a team you never met? If not, here's your chance!

For our in-house, Budapest located team, we are looking for a Contact Center Supervisor.

 

 

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Requirements for candidates:

  • Call center experience is not a must, but project management skills are required
  • College/university degree
  • C1 level English and C1 level German is required
  • Hungarian work permit
  • Open minded, has multicultural experience
  • Can manage people, communicate with them, solve their problems effectively
  • Excel, Word, Power Point is a good friend of yours
  • Not afraid of data mining, reporting
  • Customer focus mentality, Quality-oriented attitude
  • Diligent work ethic with ability to pay attention for details

 

The scope of the work:

  • Control, manage and coordinate multilingual agents  who are working remotely
  • Campaign scheduling, creating scripts, and information materials
  • Preparing reports, quality indicators and presentations on a regular basis
  • Provide feedback / guidance and support to contact center agents
  • Hold  trainings for our agents for better performance

 

Testimonial from our colleague: “If you want to work with a smaller team, but still with international people, where you are allowed and asked to use your mind, this is your place. All of us has multinational experiences, we choose to work with Hungarian established CloudAgents / Comforce, because it is a unique opportunity to develop our skills, learn about Call Center business, get experience managing remote agents with relatively free hands.”

If you are interested to work with us, please send your English and German CV to hr@cloudagents.com with your salary requirement.

Testimonials

The preparation phase before the final decision was made for outsourcing went smoothly with Comforce (CloudAgents parent company) and their team gave all the right answers to the questions we had. Their colleagues testified to be professionals in their field at the transition period, too, which helped them to see through Praktiker’s...

Katalin Safrany, Head of Marketing and Online Services