Native Hungarian Customer Service Agents

  

Have you ever imagined working for one of the largest European companies FROM HOME? We are looking for candidates who are native Hungarian, with fluent English to join our world wide known Client’s home based customer service desk. If you are looking to start a career in Customer Service or are looking to gain professional experience this fantastic opportunity is initially for you!

Come and challenge yourself in our international, remotely working team, because what else could be a better place to work than from home!

Sign Up here!

 

Job responsibilities:

  • Work from home in a cloud contact center environment, answering incoming requests and providing outstanding customer service,
  • Manage multi channel inquiries through a ticketing system and incoming calls via our online call handling tool,
  • Clearly document issues and solutions,
  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management,
  • Ownership mentality towards customer needs, showing respect and consideration to all team members and contributing improvements in the operations and with the different processes,
  • We provide you with a great opportunity to adjust your work to your daily tasks, since we are presenting an opportunity to work from the comfort of your home in flexible working hours!

Agent Requirements:

  • Native Hungarian and Fluent English language knowledge
  • Solid computer skills 
  • Excellent oral and written communication skills in Hungarian / English
  • Precision of data entry
  • Able to work minimum 20 hours a week

Work type: Permanent work from home, freelancer partnership (90 days probation period)

Payment: Fixed hourly fee (through PayPal, done monthly, in the first ten days of the month following the worked month)

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Computer or Laptop with Windows operating system and
  • Broadband internet connection (mobile internet is not suitable for this job)

Training Method:

We use cloud based call center technology - You need to download our call handling system, which needs to be tested.

We train all of our agents online before the beginning of any project

We monitor the progress of agents and acknowledge successful inquiries

If you are interested to join our team, please send your CV to hr@cloudagents.com or sign-up here!

Testimonials

I have never thought of starting a telemarketing campaign for our company. But meeting Comforce (CloudAgents parent company) convinced me that telemarketing is a very effective way to assessing customer needs. During my first meeting I experienced high standard professional qualifications, flexible handling of changes, customer...

Erika Soltesz, Managing Director