International Project Manager - Service Delivery Unit

 

  

Our company Cloudagents is a global leader in providing multilingual call center services using an at-home workforce. CloudAgents provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and is currently looking for a talented individual for our international team as International Project Manager.

 

 

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Key resposibilities :

  • Daily control, management and coordination of the remotely working multilingual agent teams
  • Service Delivery preparation including scheduling, scripts and training materials
  • Handling escalations, providing advice on occurring issues and taking initiative to develop the project
  • Facilitation of the design, implementation and resolution of complex business issues collaborating with Service Delivery Director
  • Active participation in various internal and client meetings/conference calls/journeys (Travel time: 0-20%)
  • Meeting and exceeding customer expectations by managing relations with client representatives of France, Germany, Italy, Switzerland & Kuwait
  • Providing training & integration sessions, feedback, guidance & support to all assigned contact center agents
  • Performance & community management of the assigned agent teams
  • Preparing reports, quality indicators and presentations on a regular basis

Requirements:

  • College or University degree
  • Advanced level of English
  • Demonstrated experience in a Service Delivery/Project Management function, including solid experience of dealing with Customers and internal teams
  • Proficiency in Microsoft Office Suite and Online applications; technology acumen
  • Excellent verbal and written communication skills
  • Project Management skills: ability to manage multiple, complex, on-going tasks and projects in a timely manner
  • Leadership skills: ability to coach, challenge and build high performing teams
  • Understanding of business drivers; entrepreneurial by nature with a strong sense of ownership
  • Knowledge of German/French/Italian/Hungarian language is an advantage
  • Customer Service/Contact center experience is an advantage

Location:

  • Budapest, Hungary, 9th district

Testimonial from our colleague:  Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve ourselves so that we can better support our clients. If you have a dynamic nature, would like to develop at a fast growing company and you thrive under pressure, you are a great fit for our team!

If you are interested to work with us, please send your CV and motivation letter in English to hr@cloudagents.com with your salary requirement.

Testimonials

We are a firm providing educational services, selling by direct marketing and our main objective is to increase the number of new students continuously. One of our main channels is telemarketing, which we have been using for years. We started to cooperate with Comforce (CloudAgents parent company) two months ago...

Helga Bonafert, Marketing Director