Comforce completes Tele-Scope acquisition

Comforce completes Tele-Scope acquisition

CloudAgents's parent company Comforce, the leading cloud based contact center in Central Europe acquired JobGroup's Tele-Scope call center division on the 21th of October, 2013. With this move, Comforce strengthens its position on the Hungarian market by growing its in-house operation and takes over telesales and customer service professionals working for telecom, financial and e-commerce companies.

Apart from having the biggest work-at-home agent pool in Central Europe, Comforce is extending its in-house operation in order to serve clients and projects where agents are required to be in one location. Beside the acquisition, Comforce is massively expanding internationally with its subsidiary, CloudAgents. This year the company has signed more than ten new contracts with clients abroad (USA, Israel, Germany, Belgium, Turkey, China, Saudi Arabia, Qatar) providing multilingual customer services using English, German, Flemish, Dutch, Turkish, Czech, Romanian, Portuguese, Arabic and Mandarin speaking agents. 
„Every customer is different, and it is very important to us to meet every unique requirement of our clients, on the highest industry standards. However, our export revenue comes from cloud-based contact center services, we are expanding our in-house professional resources for those domestic clients, who specifically requires it.” – says David L. Papp, Chairman of the Board

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Comforce (CloudAgents parent company) has proven to be very professional during preparations and executions of our mutual project. We were absolutely confident during our cooperation that our campaign is in the hands of an expert.

Erika Jablonkai, Customer Services Manager