The preparation phase before the final decision was made for outsourcing went smoothly with Comforce (CloudAgents parent company) and their team gave all the right answers to the questions we had. Their colleagues testified to be professionals in their field at the transition period, too, which helped them to see through Praktiker’s complex and multichannel customer service operations within the company. They already provided some optimization steps in the beginning of our mutual work. All Comforce staff is eager to solve problems efficiently and adapt all business solutions flexibly to the needs and facilities of the client. All the above was crucial in delivering the transition to our outsourcing partner very quickly and smoothly. They already recommended and implemented several quality improving and additional sales generating ideas, which have been incorporated into our daily work processes. Taking all the above into consideration I highly recommend them for an outsourcing partner.

Katalin Safrany

Head of Marketing and Online Services

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Testimonials

What comes to my mind about Comforce (CloudAgents parent company)? Comforce – and data flow, Comforce – and we reach our customers thought to be lost, Comforce – and the database is updated. And this was the exact goal of the cooperation.

SuperShop, team