Typical characters at call centers

Typical characters at call centers

Insider interview with Erika Szeli Laszlone, a home-based agent of Comforce, the cloud contact center.

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Our mission was to gain information about a new, potential client base when we first met with Comforce (CloudAgents parent company). We were positive that we need a professional partner as we wanted to outsource one of the most difficult part of the sales process; cold calling and appointment setting. Our targets (conversion rates)...

Tóth Balázs, sales manager