Customer services move to the cloud

Customer services move to the cloud

Following mature markets in North America and Western Europe, contact center industry rapidly grows in Central Europe. Market players expect further evolution by the emergence of cloud-based systems.

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We are a firm providing educational services, selling by direct marketing and our main objective is to increase the number of new students continuously. One of our main channels is telemarketing, which we have been using for years. We started to cooperate with Comforce (CloudAgents parent company) two months ago...

Helga Bonafert, Marketing Director