By operating in a fully decentralized structure with remote workforce, cloud-based system resources and redundant data centers, CloudAgent's model offers a higher level of Business Continuity than any brick-and-mortar model does. CloudAgent’s operation provides Service Level on yearly basis in case of fire, flood, strikes, epidemics and any disasters.

CloudAgent’s Business Continuity procedure includes:

  • physically remote workforce for maintaining SLA
  • redundant supplies, software and hardware resources
  • call center systems in a redundant architecture
  • data back-up and recovery on a physically duplicated locations
  • logically and physically redundant network and host infrastructure
  • logically and physically redundant DNS for all domain names and all DNS dependencies
  • emergency procedures for internal and external Significant Business Disruptions events
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Testimonials

We are a firm providing educational services, selling by direct marketing and our main objective is to increase the number of new students continuously. One of our main channels is telemarketing, which we have been using for years. We started to cooperate with Comforce (CloudAgents parent company) two months ago...

Helga Bonafert, Marketing Director