By operating in a fully decentralized structure with remote workforce, cloud-based system resources and redundant data centers, CloudAgent's model offers a higher level of Business Continuity than any brick-and-mortar model does. CloudAgent’s operation provides Service Level on yearly basis in case of fire, flood, strikes, epidemics and any disasters.

CloudAgent’s Business Continuity procedure includes:

  • physically remote workforce for maintaining SLA
  • redundant supplies, software and hardware resources
  • call center systems in a redundant architecture
  • data back-up and recovery on a physically duplicated locations
  • logically and physically redundant network and host infrastructure
  • logically and physically redundant DNS for all domain names and all DNS dependencies
  • emergency procedures for internal and external Significant Business Disruptions events
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Testimonials

I have never thought of starting a telemarketing campaign for our company. But meeting Comforce (CloudAgents parent company) convinced me that telemarketing is a very effective way to assessing customer needs. During my first meeting I experienced high standard professional qualifications, flexible handling of changes, customer...

Erika Soltesz, Managing Director