• Customer Service
  • Information lines
  • Help-desk
  • Service desk
  • Customer Support
  • E-mail/SMS/Chat processing
  • Social Media interactions
 
  • Outbound telemarketing
  • Lead generation, appointment setting
  • Pre-sales services
  • Upselling/cross-selling 
  • Customer satisfaction surveys
  • Soft collection
  • Database building and management
  • Data cleansing
 
  • DM/e-DM campaigns follow up
  • Market research
  • Support of promotional campaigns
  • Database managements, consent
  • collection
  • Planning and execution of CRM
    programmes
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Testimonials

Our mission was to gain information about a new, potential client base when we first met with Comforce (CloudAgents parent company). We were positive that we need a professional partner as we wanted to outsource one of the most difficult part of the sales process; cold calling and appointment setting. Our targets (conversion rates)...

Tóth Balázs, sales manager