• Customer Service
  • Information lines
  • Help-desk
  • Service desk
  • Customer Support
  • E-mail/SMS/Chat processing
  • Social Media interactions
 
  • Outbound telemarketing
  • Lead generation, appointment setting
  • Pre-sales services
  • Upselling/cross-selling 
  • Customer satisfaction surveys
  • Soft collection
  • Database building and management
  • Data cleansing
 
  • DM/e-DM campaigns follow up
  • Market research
  • Support of promotional campaigns
  • Database managements, consent
  • collection
  • Planning and execution of CRM
    programmes
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Testimonials

We are a firm providing educational services, selling by direct marketing and our main objective is to increase the number of new students continuously. One of our main channels is telemarketing, which we have been using for years. We started to cooperate with Comforce (CloudAgents parent company) two months ago...

Helga Bonafert, Marketing Director