The vast majority of consumers still prefer to talk to agents via phone. We provide Customer Service, Help-desk, Information Line, Order Taking, Telemarketing, Telesurveys, Early Collection, Database building and many more services in over a hundred native languages.
Email is the second most popular customer service channel. Whether if it's Customer support, Tech Support, Inquiry Handling, Order Taking or Appointment Setting, email communication with your customers are in good hands.
When your customers can’t use their phone but want to reach out to your company as soon as possible, web chat solutions is the most convenient way for a real-time customer experience. Webchat also can lead to a reduction in phone calls and to fewer post-sales customer issues.
Text messaging is invaluable for private communication in public, for multi-tasking, or for simply having a conversation at your customers' own pace. SMS is a quick and flexible communication channel your customers are already familiar with using.
If you want to deliver a seamless, brand-building, high-value experience to your customers, outsourcing your Social Media support is a right choice. We manage channel by channel with an appropriate service-level response, keeping the balance between being responsive and cost efficient.
The rise of mobile devices, along with several communication platforms keep you in touch with your customers like never before. Video allows for a near face-to-face conversation with an agent. This channel is definitely the future of customer service. Make it available for your organization today!
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Discover the CloudAgents' advantage, bringing a new approach to customer service to achieve high service quality, unprecedented flexibility, availability of any language or dialect and cost effectiveness all at the same time.
Setting up and training a global helpdesk in multiple languages was quick, hassle free and of a very high quality. The constant focus on detail and first rate responses from the supervisor teams has been outstanding.
Alan RidgewellDirector, Service Reliability Engineering, iPass
I had my business with CloudAgents for over a year and I must admit that this team is so energetic and full with expertise and professionalism. They provide you with the right calibers and customer service level required in today’s competitive environment.
Alaa NashedCVM Manager, Magrabi Optical
CloudAgents proved to be a good choice as they were very quick in learning how to use our different systems, give constant feedback and adapt well to any changes that might be made along the way. Our aim with outsourcing was to improve our Customer Care's capacity and to broaden our contact platform - CloudAgents has done this very well.
Akos KISSCustomer Care Coordinator, NNG
The preparation phase before the final decision was made for outsourcing went smoothly and the team gave all the right answers to the questions we had. Their colleagues testified to be professionals in their field at the transition period, too, which helped them to see through Praktiker’s complex and multichannel customer service operations.
Katalin SafranyHead of Marketing and Online Services, Praktiker
The company has proven to be very professional during preparations and executions of our mutual project. We were absolutely confident during our cooperation that our campaign is in the hands of an expert.
Erika JablonkaiCustomer Services Manager, Velux
What comes to my mind about CloudAgents? Data flows and we reach our customers thought to be lost, and the database is updated. And this was the exact goal of the cooperation.
Ever dreamed of a workplace...
Where you work when you like, as much as you like? CloudAgents is exactly this place. All our agents work from the comfort of their homes, with flexible work patterns suiting a wide range of lifestyles. Join our global team today!
Are you a native Russian speaker with fluent English language knowledge and great communication skills? Do you have a strong entrepreneurial mindset? If all your answers are yes, then we are looking for you! We are searching for new colleagues to join our Russian call center team on a long-term base. Come and challenge yourself in our international, cloud customer service team!
Are you a native Russian speaker with fluent English language knowledge and great communicational skills? If both your answers are yes, then we are looking for you! We are searching for new colleagues to join our Russian call center team on a long-term base. Come and challenge yourself in our international, cloud customer service team!
"Being a person striving for constant development, first of all, I was glad to seize the opportunity to practice my phone communication skills. The second thing I liked about my work at Cloudagents was a variety of interesting projects and every day I learned something new. I could not imagine it would be so interesting to me, so now I can say with confidence that I love my job at CloudAgents."
"The thing I enjoy most about working for Cloudagents is the people I work with. I appreciate working in the positive atmosphere. It is really valuable to have a chance to build a good career in the international company not leaving your home. Flexible work hours, lots of training opportunities, healthy work environment make me proud to tell people I work here."
"Hi there! I just wanna say I'm happy to be part of the CA team. This is wonderful opportunity to work from home with amazing projects and amazing people. And I want to express my gratitude for this incredible opportunity!"
"Cloudagents is a global company.It's too good to be able to get more out of the call center counseling business in the global company and get systematic learning about the business. I have a career consciousness while working at a call center customer agent at Cloudagents, and I want to be more enthusiastic about the call center customer agent in the future."
Yeon Ju S
"From the comfort of my home working station I can work in the interesting, big project with different people within Russia, receiving new experience and communication skills.I hope to participate in another Cloudagent Projects as well."
“Cloudagents is a great company! They helped me to get my dream job. I never came across people who are so helpful.
They really understood my strengths and weaknesses through their screening process and even took time to turn my weakness into my strength offering very good training courses to perform online.
I would suggest to everyone who is looking for a career change or recent graduate to try their services.”
Being a cloudagent, I can work from home with a well structured and attentive support. I also don't have to commute and I can be close to my family while I work. I really like my work.
"Hi, I'm Darya and I have been working with CA since November last year and I'm very happy about this.
I spent a lot of time looking for a job that would give me the opportunity to be creative and eventually I have found it. It takes nothing to get to the office now however took me 1.5-2 hours earlier and it drove me crazy.
I have wonderful colleagues and professional management in CA and our effective communication and even friendship are key components of our success. Thank you CA for making our dreams come true!"
"I'm glad to be a part of this international company, to apply my knowledge and skills but also receive new every day. I feel doubly effective working on top-grade customer services and staying home with my family."
"Working with this company actually expands the boundaries in the age of information technology! Thank you, Cloudagents, for the opportunity to work on an international project, having a flexible schedule, changeable hours, an excellent team from different parts of the world!"
"I'm absolutely happy to work with CloudAgents because of this team is much reliable and professional than many others call-centers where I've ever been worked. I really appreciate Loyalty and Support that our Human Capital Management Director Barbara Kordás and HR team give us from the beginning. It's a great experience to work from home in a such warm and friendly atmosphere👍."
The Cloudagents team has been a complete life changer for me! The dream of working for a market leader, from the comfort of my own home, making a nice living at the same time, came true for me, with Cloudagents.
Being a cloudagent is such an honor for me. In the beginning I thought that I will be lonely without colleagues, but then I realised that we are an awesome online team. All of us are committed to help our customers.
Really good feeling to be one part of the big puzzle. Experience grows when shared and it's possible with ClougAgents.
I have been blessed to be surrounded by a wonderful group of talented people.
Working with Cloudagents is a wonderful experience, It’s always a pleasure to help users and to make all the work from home in comfortable environment.
I like to work with Cloudagents, because here we work in honesty and we do receive the respect in return. Also, communication is high in the company.
Great experience with CloudAgents in customer service and Tele Verification, I love to work with them again.
I really like to work with CloudAgents team. First of all it was great training process, that help me to understand all nuances and successfully do my job! People very kind and open for any question. I would like to say thank you to everyone! I look forward to our future cooperation!