150+ Native Languages - CloudAgents

150+ Native Languages

Multilingual Customer Support with Native-speaking Professional agents

I’m looking for a
reliable business partner
I’m looking for home-working
career opportunities
Omnichannel Services - CloudAgents

OmniChannel Service

Voice, E-mail, WebChat, SMS, Social Media, VideoChat, In-App Support and more...

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reliable business partner
I’m looking for home-working
career opportunities
Cost Efficient - CloudAgents

Scalable and Cost Efficient

Services starting with one workstation and scaling with your needs

I’m looking for a
reliable business partner
I’m looking for home-working
career opportunities
Comfort of Outsourcing - CloudAgents

Enjoy the comfort of Outsourcing

Proprietary Quality Assurance process and exceptional Business Continuity keeps your operation under control

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reliable business partner
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career opportunities
UCC Cloud

Multilingual Contact Center Services

A Global Provider of Customer Support since 2008

Voice

The vast majority of consumers still prefer to talk to agents via phone. We provide Customer Service, Help-desk, Information Line, Order Taking, Telemarketing, Telesurveys, Early Collection, Database building and many more services in over a hundred native languages.

Text Message

Text messaging is invaluable for private communication in public, for multi-tasking, or for simply having a conversation at your customers' own pace. SMS is a quick and flexible communication channel your customers are already familiar with using.

Email

Email is the second most popular customer service channel. Whether if it's Customer support, Tech Support, Inquiry Handling, Order Taking or Appointment Setting, email communication with your customers are in good hands.

Social Media

If you want to deliver a seamless, brand-building, high-value experience to your customers, outsourcing your Social Media support is a right choice. We manage channel by channel with an appropriate service-level response, keeping the balance between being responsive and cost efficient.

Webchat

When your customers can’t use their phone but want to reach out to your company as soon as possible, web chat solutions is the most convenient way for a real-time customer experience. Webchat also can lead to a reduction in phone calls and to fewer post-sales customer issues.

Video Chat

The rise of mobile devices, along with several communication platforms keep you in touch with your customers like never before. Video allows for a near face-to-face conversation with an agent. This channel is definitely the future of customer service. Make it available for your organization today!

Timezones Covered
37
Languages and Dialects
153
Countries by Location
118
Languages Delivered
42

Let Us Help You Succeed

The world is faster than ever before! Don’t waste your time, ask for a quote in 1 easy step right here!

Ask for a quote

Why UCC Cloud?

Discover the UCC Cloud' advantage, bringing a new approach to customer service to achieve high service quality, unprecedented flexibility, availability of any language or dialect and cost effectiveness all at the same time.

Agent Testimonials

“Being a person striving for constant development, first of all, I was glad to seize the opportunity to practice my phone communication skills. The second thing I liked about my work at UCC Cloud was a variety of interesting projects and every day I learned something new. I could not imagine it would be so interesting to me, so now I can say with confidence that I love my job at UCC Cloud.”

Anton L - CloudAgents
Anton L

“The thing I enjoy most about working for UCC Cloud is the people I work with. I appreciate working in the positive atmosphere. It is really valuable to have a chance to build a good career in the international company not leaving your home. Flexible work hours, lots of training opportunities, healthy work environment make me proud to tell people I work here.”

Gulshat K - CloudAgents
Gulshat K

“Hi there! I just wanna say I’m happy to be part of the UCC Cloud team. This is wonderful opportunity to work from home with amazing projects and amazing people. And I want to express my gratitude for this incredible opportunity!”

Alanna T - CloudAgents
Alanna T

“From the comfort of my home working station I can work in the interesting, big project with different people within Russia, receiving new experience and communication skills. I hope to participate in another UCC Cloud Projects as well.”

Ksenia V - CloudAgents
Ksenia V

“UCC Cloud is a great company! They helped me to get my dream job. I never came across people who are so helpful. They really understood my strengths and weaknesses through their screening process and even took time to turn my weakness into my strength offering very good training courses to perform online. I would suggest to everyone who is looking for a career change or recent graduate to try their services.”

Guido N - CloudAgents
Guido N

“Being a Cloud-based agent, I can work from home with a well structured and attentive support. I also don't have to commute and I can be close to my family while I work. I really like my work.”

Hana H - CloudAgents
Hana H

“Hi, I’m Darya and I have been working with UCC Cloud since November last year and I'm very happy about this. I spent a lot of time looking for a job that would give me the opportunity to be creative and eventually I have found it. It takes nothing to get to the office now however took me 1.5-2 hours earlier and it drove me crazy. I have wonderful colleagues and professional management in UCC Cloud and our effective communication and even friendship are key components of our success. Thank you UCC Cloud for making our dreams come true!”

Darya A - CloudAgents
Darya A

“I’m glad to be a part of this international company, to apply my knowledge and skills but also receive new every day. I feel doubly effective working on top-grade customer services and staying home with my family.”

Nina K - CloudAgents
Nina K

“Working with this company actually expands the boundaries in the age of information technology! Thank you, UCC Cloud, for the opportunity to work on an international project, having a flexible schedule, changeable hours, an excellent team from different parts of the world!”

Elizaveta Y - CloudAgents
Elizaveta Y

“The UCC Cloud team has been a complete life changer for me! The dream of working for a market leader, from the comfort of my own home, making a nice living at the same time, came true for me, with UCC Cloud.”

Ninoslav - CloudAgents
Ninoslav Germany

“Being a cloud-based agent is such an honor for me. In the beginning I thought that I will be lonely without colleagues, but then I realised that we are an awesome online team. All of us are committed to help our customers.”

Anett - CloudAgents
Anett Hungary

“Really good feeling to be one part of the big puzzle. Experience grows when shared and it’s possible with UCC Cloud.”

Hakan - CloudAgents
Hakan Turkey

“I have been blessed to be surrounded by a wonderful group of talented people.”

Emil - CloudAgents
Emil Russia

“Working with UCC Cloud is a wonderful experience, It’s always a pleasure to help users and to make all the work from home in comfortable environment.”

Reda - CloudAgents
Reda France

“I like to work with UCC Cloud, because here we work in honesty and we do receive the respect in return. Also, communication is high in the company.”

Tuncay - CloudAgents
Tuncay Turkey

“Great experience with UCC Cloud in customer service and Tele Verification, I love to work with them again.”

Zakaria - CloudAgents
Zakaria Morocco

“I really like to work with UCC Cloud team. First of all it was great training process, that help me to understand all nuances and successfully do my job! People very kind and open for any question. I would like to say thank you to everyone! I look forward to our future cooperation!”

Oksana Ukraine

Contact

Kis-Hunyad u. 9. Miskolc 3525 Hungary

hello@ucc-cloud.com

+(36-1) 999-5300

GfK - UCC Cloud

GfK Qualified Call Centre Award
(2010,2011)

Red Herring - UCC Cloud

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - UCC Cloud

Certificate of Recognition
for a Significant Innovation (2012)

CEE - UCC Cloud

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)