Multilingual Contact Center Services
A Global Provider of Customer Support since 2008
The vast majority of consumers still prefer to talk to agents via phone. We provide Customer Service, Help-desk, Information Line, Order Taking, Telemarketing, Telesurveys, Early Collection, Database building and many more services in over a hundred native languages.
Text messaging is invaluable for private communication in public, for multi-tasking, or for simply having a conversation at your customers' own pace. SMS is a quick and flexible communication channel your customers are already familiar with using.
Email is the second most popular customer service channel. Whether if it's Customer support, Tech Support, Inquiry Handling, Order Taking or Appointment Setting, email communication with your customers are in good hands.
If you want to deliver a seamless, brand-building, high-value experience to your customers, outsourcing your Social Media support is a right choice. We manage channel by channel with an appropriate service-level response, keeping the balance between being responsive and cost efficient.
When your customers can’t use their phone but want to reach out to your company as soon as possible, web chat solutions is the most convenient way for a real-time customer experience. Webchat also can lead to a reduction in phone calls and to fewer post-sales customer issues.
The rise of mobile devices, along with several communication platforms keep you in touch with your customers like never before. Video allows for a near face-to-face conversation with an agent. This channel is definitely the future of customer service. Make it available for your organization today!
Why UCC Cloud?
Discover the UCC Cloud' advantage, bringing a new approach to customer service to achieve high service quality, unprecedented flexibility, availability of any language or dialect and cost effectiveness all at the same time.
“Being a person striving for constant development, first of all, I was glad to seize the opportunity to practice my phone communication skills. The second thing I liked about my work at UCC Cloud was a variety of interesting projects and every day I learned something new. I could not imagine it would be so interesting to me, so now I can say with confidence that I love my job at UCC Cloud.”
“The thing I enjoy most about working for UCC Cloud is the people I work with. I appreciate working in the positive atmosphere. It is really valuable to have a chance to build a good career in the international company not leaving your home. Flexible work hours, lots of training opportunities, healthy work environment make me proud to tell people I work here.”
“Hi there! I just wanna say I’m happy to be part of the UCC Cloud team. This is wonderful opportunity to work from home with amazing projects and amazing people. And I want to express my gratitude for this incredible opportunity!”
“From the comfort of my home working station I can work in the interesting, big project with different people within Russia, receiving new experience and communication skills. I hope to participate in another UCC Cloud Projects as well.”
“UCC Cloud is a great company! They helped me to get my dream job. I never came across people who are so helpful. They really understood my strengths and weaknesses through their screening process and even took time to turn my weakness into my strength offering very good training courses to perform online. I would suggest to everyone who is looking for a career change or recent graduate to try their services.”
“Being a Cloud-based agent, I can work from home with a well structured and attentive support. I also don't have to commute and I can be close to my family while I work. I really like my work.”
“Hi, I’m Darya and I have been working with UCC Cloud since November last year and I'm very happy about this. I spent a lot of time looking for a job that would give me the opportunity to be creative and eventually I have found it. It takes nothing to get to the office now however took me 1.5-2 hours earlier and it drove me crazy. I have wonderful colleagues and professional management in UCC Cloud and our effective communication and even friendship are key components of our success. Thank you UCC Cloud for making our dreams come true!”
“I’m glad to be a part of this international company, to apply my knowledge and skills but also receive new every day. I feel doubly effective working on top-grade customer services and staying home with my family.”
“Working with this company actually expands the boundaries in the age of information technology! Thank you, UCC Cloud, for the opportunity to work on an international project, having a flexible schedule, changeable hours, an excellent team from different parts of the world!”
“The UCC Cloud team has been a complete life changer for me! The dream of working for a market leader, from the comfort of my own home, making a nice living at the same time, came true for me, with UCC Cloud.”
“Being a cloud-based agent is such an honor for me. In the beginning I thought that I will be lonely without colleagues, but then I realised that we are an awesome online team. All of us are committed to help our customers.”
“Really good feeling to be one part of the big puzzle. Experience grows when shared and it’s possible with UCC Cloud.”
“I have been blessed to be surrounded by a wonderful group of talented people.”
“Working with UCC Cloud is a wonderful experience, It’s always a pleasure to help users and to make all the work from home in comfortable environment.”
“I like to work with UCC Cloud, because here we work in honesty and we do receive the respect in return. Also, communication is high in the company.”
“Great experience with UCC Cloud in customer service and Tele Verification, I love to work with them again.”
“I really like to work with UCC Cloud team. First of all it was great training process, that help me to understand all nuances and successfully do my job! People very kind and open for any question. I would like to say thank you to everyone! I look forward to our future cooperation!”