The vast majority of consumers still prefer to talk to agents via phone. We provide Customer Service, Help-desk, Information Line, Order Taking, Telemarketing, Telesurveys, Early Collection, Database building and many more services in over a hundred native languages.
Email is the second most popular customer service channel. Whether if it's Customer support, Tech Support, Inquiry Handling, Order Taking or Appointment Setting, email communication with your customers are in good hands.
When your customers can’t use their phone but want to reach out to your company as soon as possible, web chat solutions is the most convenient way for a real-time customer experience. Webchat also can lead to a reduction in phone calls and to fewer post-sales customer issues.
Text messaging is invaluable for private communication in public, for multi-tasking, or for simply having a conversation at your customers' own pace. SMS is a quick and flexible communication channel your customers are already familiar with using.
If you want to deliver a seamless, brand-building, high-value experience to your customers, outsourcing your Social Media support is a right choice. We manage channel by channel with an appropriate service-level response, keeping the balance between being responsive and cost efficient.
The rise of mobile devices, along with several communication platforms keep you in touch with your customers like never before. Video allows for a near face-to-face conversation with an agent. This channel is definitely the future of customer service. Make it available for your organization today!
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Discover the CloudAgents' advantage, bringing a new approach to customer service to achieve high service quality, unprecedented flexibility, availability of any language or dialect and cost effectiveness all at the same time.
Setting up and training a global helpdesk in multiple languages was quick, hassle free and of a very high quality. The constant focus on detail and first rate responses from the supervisor teams has been outstanding.
Alan RidgewellDirector, Service Reliability Engineering, iPass
I had my business with CloudAgents for over a year and I must admit that this team is so energetic and full with expertise and professionalism. They provide you with the right calibers and customer service level required in today’s competitive environment.
Alaa NashedCVM Manager, Magrabi Optical
CloudAgents proved to be a good choice as they were very quick in learning how to use our different systems, give constant feedback and adapt well to any changes that might be made along the way. Our aim with outsourcing was to improve our Customer Care's capacity and to broaden our contact platform - CloudAgents has done this very well.
Akos KISSCustomer Care Coordinator, NNG
The preparation phase before the final decision was made for outsourcing went smoothly and the team gave all the right answers to the questions we had. Their colleagues testified to be professionals in their field at the transition period, too, which helped them to see through Praktiker’s complex and multichannel customer service operations.
Katalin SafranyHead of Marketing and Online Services, Praktiker
The company has proven to be very professional during preparations and executions of our mutual project. We were absolutely confident during our cooperation that our campaign is in the hands of an expert.
Erika JablonkaiCustomer Services Manager, Velux
What comes to my mind about CloudAgents? Data flows and we reach our customers thought to be lost, and the database is updated. And this was the exact goal of the cooperation.
Ever dreamed of a workplace...
Where you work when you like, as much as you like? CloudAgents is exactly this place. All our agents work from the comfort of their homes, with flexible work patterns suiting a wide range of lifestyles. Join our global team today!
Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to support them in by providing excellent customer support.
If you are native British, then we have an offer for you. We are looking for new colleagues to join our cloud call centre team on a long-term bases. Your main tasks would be to answer incoming phone calls and e-mails.
I love my job, because I can travel and keep it with me anywhere. It is great that there is an opportunity for growth and your work is being appreciated.
CloudAgents. Best co-workers. Best job. It gives me the chance to handle my time.
I really like to work for CloudAgents because I enjoy working with great people in a super friendly environment. CloudAgents is the BEST one of a kind.
The Cloudagents team has been a complete life changer for me! The dream of working for a market leader, from the comfort of my own home, making a nice living at the same time, came true for me, with Cloudagents.
Being a cloudagent is such an honor for me. In the beginning I thought that I will be lonely without colleagues, but then I realised that we are an awesome online team. All of us are committed to help our customers.
Really good feeling to be one part of the big puzzle. Experience grows when shared and it's possible with ClougAgents.
I have been blessed to be surrounded by a wonderful group of talented people.
Working with Cloudagents is a wonderful experience, It’s always a pleasure to help users and to make all the work from home in comfortable environment.
I like to work with Cloudagents, because here we work in honesty and we do receive the respect in return. Also, communication is high in the company.
Always a pleasure working for CloudAgents. Good communication and clear instructions!
I love the work environment at CloudAgents as everyone is very friendly and were happy to help when I started. Furthermore I feel that the personal development at the company will help me to achieve my goals and build a career.
I feel happy and proud to work for super company CloudAgents with professional and friendly team. Interesting job and reasonable working time make every day meaningful!
CloudAgents is one of the most diverse and goal oriented call center's out there.
I really like to work with CloudAgents team. First of all it was great training process, that help me to understand all nuances and successfully do my job! People very kind and open for any question. I would like to say thank you to everyone! I look forward to our future cooperation!
It has been an honor to work with CloudAgents. I will definitely work with them again and I highly recommend them.
Had a very good experience with CloudAgents!
I was a pleasure working with Krisztina and Cloud Agent Team. They provide a great onboarding training and are really supportive. Clear requirements and availability when needed, all you want to get when hired for a freelance job. Definitely recommended.
Within CloudAgents, I am able to work freely and comfortably with our friendly, supportive and respectful team members and supervisors. While building experience on my career and sharing knowledge with each other, I am enjoying my shift everyday!
Great company with an interesting project. Instructions were easy to follow.
I would like to thank to my employer on this project, and to say that this was very nice experience for me.
I am very satisfied have been working with CloudAgents.
It was a really good experience with reasonable deadlines, very polite staff, clear communication and fair cooperation. Looking forward to working with you again guys, Cheers.
Great experience with CloudAgents in customer service and Tele Verification, I love to work with them again.
Thank you for everything ! You are a great team guys!
I like to work for CloudAgents, because I feel to be with a family and not at work.
I love to work for CloudAgents because people at CloudAgents are a pleasure to work with and everyone cares for each other.
I used to work for many different companies, but only with CloudAgents I understood what words "Work like a team" mean! I was really shocked and surprised how is to work with people who are really a Team and everyone is ready to help each other at any moment!