CloudAgents is a global leader in providing multilingual call center services using an at-home workforce. The company provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and dialects.
The company’s cloud-based systems and patent pending processes enable it to employ and manage its workforce remotely, which includes home-based agents. The model provides the ability for companies and organizations to reach out and cater their customers globally in any language, while provides the ability for people to work wherever and whenever they want.
Since its foundation in 2008, CloudAgents has handled over 20 million customer interactions and executed more than 500 projects for more than 250 blue chip clients in 42 languages. Company has chosen as Top 100 Tech Companies in Europe by Red Herring in 2015.
- Qualified Call Centre Award (GfK, 2010)
- Qualified Call Centre Award (GfK, 2011)
- Certificate of Recognition (Association for Innovation, 2012)
- CEE Outsourcing And Shared Services Awards (Short List, 2014, 2015)
- Red Herring Top 100 Europe (winner, 2015)
- Red Herring Top 100 North America (finalist, 2015)
- Contact Center World - Best Contact Center EMEA (finalist, 2015)
We continue to strive for the highest in service quality and client satisfaction.