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About Us

Supporting Customers Worldwide Since 2008

Company Overview

A Global Solution For Multilingual Customer Service

CloudAgents is a global leader in providing multilingual call center services using an at-home workforce. The company provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages.

The company’s cloud-based systems and patent pending processes enable it to employ and manage its workforce remotely, which includes home-based agents. The model provides the ability for companies and organizations to reach out and cater their customers globally in any language, while provides the ability for people to work wherever and whenever they want.

Since its foundation in 2008, CloudAgents and its Budapest-based parent company Comforce Zrt. has handled over 20 million customer interactions and executed more than 500 projects for more than 250 blue chip clients in 42 languages. Company has chosen as Top 100 Tech Companies in Europe by Red Herring in 2015.

CloudAgents has been funded by EU JEREMIE program winner Primus Capital.

 Acknowledgments:

  • Qualified Call Centre Award (GfK, 2010)
  • Qualified Call Centre Award (GfK, 2011)
  • Certificate of Recognition (Association for Innovation, 2012)
  • CEE Outsourcing And Shared Services Awards (Short List, 2014, 2015)
  • Red Herring Top 100 Europe (winner, 2015)
  • Red Herring Top 100 North America (finalist, 2015)
  • Contact Center World - Best Contact Center EMEA (finalist, 2015)


We continue to strive for the highest in service quality and client satisfaction.

Management Team

A team of experienced industry professionals and leaders with a passion for customer experience and cultural diversity

David L. Papp

David has been working for over 15 years in communications, marketing, and client services management at several companies, including Teleperformance, a global leader BPO as a Client Services Director. After completing his telecom and IT studies, he received his International Business Management degree at the Université Paris X Nanterre. David is a member of YPO, Mensa International and also acts as a president of the JCI Senators in Hungary, fluent in English in addition to his native Hungarian.

David L. Papp

Chief Executive Officer, Member of the Board

Zsombor Bereczki

Zsombor is a senior general manager and business developer in the Central & Eastern European region with more than 16 years of experience in customer service industry. After completing his MSc in Information Technology at the Technical University of Budapest, he started his carrier as the Head of Customer Service at Invitel, followed by Regional Head at Sony Business Europe and spent more than 4 years as General Manager at Transcom Hungary, the largest service centre in CEE serving blue chip companies in up to 15 languages. Zsombor is fluent in English and speaks German in addition to his native Hungarian.

Zsombor Bereczki

Transitions, Member of the Board

Ildikó Baji

Ildiko has more than 20 years experience in managing different profiled contact centers, including ING TeleCenter, Citibank Sales by Phone, MKB Contact Center, Magyar Cetelem Bank Direct Sales. Outside of the banking sector, she spent five years at Transcom Hungary shared service center as a Business Manager responsible for Back Office Operations, After Sales Services, Technical Help Desk, Customer Services, and Information Lines. She has a banking degree from ITCB, and she is fluent in English and Hungarian.

Ildikó Baji

Director of Operations and Business Support

Andrew Harmati

Andrew brings more than 15 years experience to the company gained working with several Fortune 500 companies worldwide, including Nokia, NSN, Ericsson, IBM, Oracle, SAP and France Telecom. After completing his business studies at LSUS in North America and ELTE in Hungary, he joined the US Army as an FMPP Operations Manager. Andrew is a member of the Project Management Institute, Certified Project Management Professional (PMP) and Six Sigma Black Belt (CSSBB). He is fluent in English, native in Russian and Hungarian.

Andrew Harmati

Director of Business Development

Barbara Kordas

Barbara Kordas graduated at the International Business School, where she obtained her BA in Business and Languages (with Honours). She also holds the Marketing and Communications degree of the International Advertising Association. During the past 13 years, before joining CloudAgents, she worked in various industries, including finance, insurance, education management and HR consulting. Throughout her professional career, Barbara had managerial positions in Business Development, Sales & Human Capital Management. At Cloudagents she is responsible for International Human Capital Management.

Barbara Kordas

Director of International Human Capital

Calin Sebastian Muntean

Calin has more than 15 years experience in managing different teams within training, sales and customer care fields. He has set up and developed the Romanian Contact Center Operations for E.ON for 5 years, and led development projects for two other Contact Centers (Totalstay and Vivre CEE). Previously he had developed a strong retail network for Vodafone and led the regional sales and training department of CODECS, Open University's MBA program. He has a degree in History and English, speaks fluent English and fair German along his native Romanian. 

Calin Sebastian Muntean

Director of Service Delivery

Why CloudAgents?

Find out why CloudAgents’ Cloud Contact Center is the right solution for maximizing your customers’ value in the most efficient way

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Process and Technology

Proprietary Processes and Technology, and a Best of Breed Systems for a Comprehensive Service

Our Processes

The highest level of Principal control

Our objective is to ensure the highest level of Principal control over the projects by providing credible information regularly. The transparent reporting structure allows potential quick intervention (database issues, script modification, operator communication and efficiency), the result of which is the achievement of the highest possible quality, performance and cost efficiency during the cooperation

 

Our Technology

A cloud-based contact center environment means that the locally needed IT resources are minimized. By moving the IT infrastructure off your site, you can focus on the core business competencies instead of implementing and maintaining multiple hardware and software applications. Using cutting edge technology, CloudAgents has the ability to provide a scalable architecture and a unique assessment system that has the ability to monitor and analyze key performance indicators real-time. By adopting the most sophisticated and up-to-date tools and procedures that currently exist, CloudAgents can assure you that its application is secure and private.