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About Us

Supporting Customers Worldwide Since 2008

Company Overview

A Global Solution For Multilingual Customer Service

CloudAgents is a global leader in providing multilingual call center services using an at-home workforce. The company provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and dialects.

The company’s cloud-based systems and patent pending processes enable it to employ and manage its workforce remotely, which includes home-based agents. The model provides the ability for companies and organizations to reach out and cater their customers globally in any language, while provides the ability for people to work wherever and whenever they want.

Since its foundation in 2008, CloudAgents has handled over 20 million customer interactions and executed more than 500 projects for more than 250 blue chip clients in 42 languages. Company has chosen as Top 100 Tech Companies in Europe by Red Herring in 2015.

 Acknowledgments:

  • Qualified Call Centre Award (GfK, 2010)
  • Qualified Call Centre Award (GfK, 2011)
  • Certificate of Recognition (Association for Innovation, 2012)
  • CEE Outsourcing And Shared Services Awards (Short List, 2014, 2015)
  • Red Herring Top 100 Europe (winner, 2015)
  • Red Herring Top 100 North America (finalist, 2015)
  • Contact Center World - Best Contact Center EMEA (finalist, 2015)


We continue to strive for the highest in service quality and client satisfaction.

Management Team

A team of experienced industry professionals and leaders with a passion for customer experience and cultural diversity

Matyas Mate

Matyas Mate

Director of Technology

Zsolt Szmolinka

Zsolt leads Cloudagents, the first cloud-based contact center company in Central and Eastern Europe. After completing his studies, he started to work at one of the world leader SSC companies (SYKES), after which he looked for new challenges and continued his career at a Japan multinational company, Transcosmos, where he became the Vice President of Operations. 15+ successful years at SSC & BPO companies give the guarantee about his knowledge and performance. Zsolt was recognized by HIPA and HOA with the SSC Manager of 2015 Award in Hungary. He is Honorary Associate Processor of the Debrecen University and was elected as a Member of the Board in the Hungarian Services and Outsourcing Association. He is a multilingual man; he is fluent in English, German & Dutch in addition to his native Hungarian. He spends his free time with his lovely family (happy father of a 3 years old girl) and playing squash, whenever his free time allows it.

Zsolt Szmolinka

Chief Executive Officer, Member of the Board

Ferenc Suhaj

Ferenc got involved in the world of business services after completing his university studies. Started his career as a Customer Support representative and while moving up the ladder to Team Leader and then Service Delivery Manager, he learned all aspects of providing and managing bi-lingual, blended shore multi-channel accounts. As Head of Service Delivery he is making good use of the almost 10 years of experience in the industry and now organising and coordinating key campaigns, projects, and services at Cloudagents while providing assistance to the service delivery teams and project managers.

Ferenc Suhaj

Head of Service Delivery

Annamaria Gilicze

She began her BSC career as a technical service desk agent, an experience that formed the foundation of her passion for great service and those who deliver it. Quickly, Annamaria was promoted to Service Desk Team Leader and in 2 years to Service Transition Manager. As an STM she was responsible for Client management and establishing new successful and independent customer care and technical service desk teams across the global organization. In her current position Annamaria is leading the service transition, training, quality and reporting teams to provide particular support to service delivery.

Annamaria Gilicze

Head of Service Management Office

Why CloudAgents?

Find out why CloudAgents’ Cloud Contact Center is the right solution for maximizing your customers’ value in the most efficient way

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Process and Technology

Proprietary Processes and Technology, and a Best of Breed Systems for a Comprehensive Service

Our Processes

The highest level of Principal control

Our objective is to ensure the highest level of Principal control over the projects by providing credible information regularly. The transparent reporting structure allows potential quick intervention (database issues, script modification, operator communication and efficiency), the result of which is the achievement of the highest possible quality, performance and cost efficiency during the cooperation

 

Our Technology

A cloud-based contact center environment means that the locally needed IT resources are minimized. By moving the IT infrastructure off your site, you can focus on the core business competencies instead of implementing and maintaining multiple hardware and software applications. Using cutting edge technology, CloudAgents has the ability to provide a scalable architecture and a unique assessment system that has the ability to monitor and analyze key performance indicators real-time. By adopting the most sophisticated and up-to-date tools and procedures that currently exist, CloudAgents can assure you that its application is secure and private.