Supporting Customers Worldwide Since 2008
Company Overview
A Global Solution For Multilingual Customer Service
CloudAgents is a global leader in providing multilingual call center services using an at-home workforce. The company provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and dialects.
The company’s cloud-based systems and patent pending processes enable it to employ and manage its workforce remotely, which includes home-based agents. The model provides the ability for companies and organizations to reach out and cater their customers globally in any language, while provides the ability for people to work wherever and whenever they want.
Since its foundation in 2008, CloudAgents has handled over 20 million customer interactions and executed more than 500 projects for more than 250 blue chip clients in 42 languages. Company has chosen as Top 100 Tech Companies in Europe by Red Herring in 2015.
Acknowledgments:
- Qualified Call Centre Award (GfK, 2010)
- Qualified Call Centre Award (GfK, 2011)
- Certificate of Recognition (Association for Innovation, 2012)
- CEE Outsourcing And Shared Services Awards (Short List, 2014, 2015)
- Red Herring Top 100 Europe (winner, 2015)
- Red Herring Top 100 North America (finalist, 2015)
- Contact Center World - Best Contact Center EMEA (finalist, 2015)
We continue to strive for the highest in service quality and client satisfaction.
"Our Mission Is To Provide Cloud-based Native-speaking Contact Center Services Worldwide"
"Our Vision Is To Enable A Convenient Acces To Personalized Information For A Great Portion Of Mankind"
Our Six Corporate Values Are:
Innovation · Client Commitment · Flexibility · Quality Excellence · Integrity · Passion For Succes
Management Team
A team of experienced industry professionals and leaders with a passion for customer experience and cultural diversity
Why CloudAgents?
Find out why CloudAgents’ Cloud Contact Center is the right solution for maximizing your customers’ value in the most efficient way
Process and Technology
Proprietary Processes and Technology, and a Best of Breed Systems for a Comprehensive Service
Our Processes
The highest level of Principal control
Our objective is to ensure the highest level of Quality Control both by providing comprehensive and detailed trainings regularly, engaging a complex quality check matrix both on a individual and project level, also, by employing proactive and reactive approach at the project design. Our Total Quality Management System (TQMS) enables us to quickly adapt any changes to the project (database design, script update, product or soft skill training etc.) to deliver an exceptional customer experience, performance and cost efficiency during the partnership with our Clients. Our resource planning and workforce management incorporates operational risk assessment for operational security and excellence.
Our Technology
Fast and Secure Services
A cloud-based contact center environment means that the locally needed IT resources are minimized. By moving the IT infrastructure off your site, you can focus on the core business competencies instead of implementing and maintaining multiple hardware and software applications. Using cutting edge technology, CloudAgents has the ability to provide a scalable architecture and a unique assessment system that has the ability to monitor and analyze key performance indicators real-time. By adopting the most sophisticated and up-to-date tools and procedures that currently exist, CloudAgents can assure you that its application is secure and private.
