CloudAgents

CEO Message 2018

Dear Cloudagents Global Community!
As the year is coming to an end, we all pause for a moment to reflect on the most invigorating and challenging events we were part of in the past 12 months. I am happy to share with you not only our triumphs, but also the hurdles we have overcome on the long and winding road to be where we are today. I believe our global family has become a close-knit community, and we will continue the journey as such in the year to come.

The spectacular highlights of 2018 were numerous, and every success reached by our professionals is close to my heart; however, I can write about only so many in a simple letter. This year, we have moved the Debrecen office to a new location, we have built strong relationships with our partners, and we participated in a conference where we learnt from some of the greatest innovators. There is no greater joy than being surrounded by people whom we can learn from, and these extraordinary results were based on the wisdom we shared between ourselves.

While I can look back on a career in business spanning almost two decades, even as a CEO I am committed to life-long learning. Please allow me to share with you part of the vision Cloudagents embodies, by engaging our global team to challenge themselves, to innovate, and to take the initiative to attain our mutual ambitions.

1. Responsiveness:
In business as much in personal life, it is important to be on time. Everyone feels valued when promises are kept, and when no stones are left unturned we know we work with people who care. Our solemn promise to our partners and to ourselves is that we strive to take the initiative, and be ready to tackle challenges as they come.

2. Transparency
Transparency is the foundation of trust, and one can keep the ball rolling a long way with an honest and down-to-earth approach. This is neatly summed up in our favourite motto, which our prospective partners can see the first time they contact us: A customer is not an outsider in our business, they are part of it.

3. Commitment
Dedication is one of the pillars of our business model, and we look forward to the New Year with the same commitment to add value as we did in 2018. It takes a lot to go the extra mile, but every step is worth the effort when we can see the results: value, prosperity, with an opportunity to reach new heights.

4. Dynamism
As a game-changing company on the BPO market, we pride ourselves on being flexible and responsive. It is important to react to changes as soon as possible, and create solutions which fit the new requirements perfectly. Our business model comes with unprecedented levels of scalability, and we will continue to provide a solution where we fulfill our partners’ needs as they change from one day to another.

Since the holiday season is on our doorstep, I would like to emphasize how important it is to take off time to rejuvenate, and spend quality time with our loved ones. It is our friends and family who give us strength to walk the career path we have chosen, and replenish our courage when we need to be brave the most.

Part of the value proposition of Cloudagents is fully utilising our time at work, to better focus on our life at home. I believe the unprecedented level of flexibility our business model provides allows our clients and ourselves the opportunity to pursue a plethora of professional interests, and seek enormous opportunities.

There are many success stories on the individual level as well. Our professionals, that is, You, report the achievemenet of better work-life balance by being part of the homesourcing industry, which in turn results in more productive days, and more smiles. If anything, the happiness of our Global Community alone inspires me to aim beyond the stars, and start every day with the same drive.

I could go on and on detailing our passion for excellence, but I leave you with the following message: You are never alone, when you are in our Cloud.

Please allow me to wish you and your families a lovely holiday season, and a happy, healthy, and prosperous New Year.

With warm regards,
Zsolt Szmolinka

Headquarters

Konyves K. Krt. 12-14 Budapest 1097 Hungary

info@cloudagents.com

+(36-1) 999-5300

GfK - CloudAgents

GfK Qualified Call Centre Award
(2010,2011)

Red Herring - CloudAgents

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - CloudAgents

Certificate of Recognition
for a Significant Innovation (2012)

CEE - CloudAgents

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)