Setting up and training a global helpdesk in multiple languages was quick, hassle free and of a very high quality. The constant focus on detail and first rate responses from the supervisor teams has been outstanding.
I had my business with CloudAgents for over a year and I must admit that this team is so energetic and full with expertise and professionalism. They provide you with the right calibers and customer service level required in today’s competitive environment.
CloudAgents proved to be a good choice as they were very quick in learning how to use our different systems, give constant feedback and adapt well to any changes that might be made along the way. Our aim with outsourcing was to improve our Customer Care's capacity and to broaden our contact platform - CloudAgents has done this very well.
The preparation phase before the final decision was made for outsourcing went smoothly and the team gave all the right answers to the questions we had. Their colleagues testified to be professionals in their field at the transition period, too, which helped them to see through Praktiker’s complex and multichannel customer service operations.
The company has proven to be very professional during preparations and executions of our mutual project. We were absolutely confident during our cooperation that our campaign is in the hands of an expert.