German Customer Support Agent (home based)

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Native German Customer Service Agents

German Customer Support Agent (home based)

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Job responsibilities:

  • Give first level Help-desk support
  • Inbound customer service tasks: answering incoming written messages via e-mail and chatplatforms (phone channel to be added at a later stage) in a timely manner
  • Resolve specific Tier One technical issues, by providing quality, timely, and accurate end to end support of any issues within functional area of responsibility
  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
  • Escalate problems for Second level Help-desk if required

Agent Requirements:

  • Native German and Fluent English language knowledge
  • 1 year+ experience in call/contact center and/or technical support desk is a must
  • Strong technology acumen
  • Proficiency in Microsoft Office Suite and Online applications
  • Excellent oral and written communication skills
  • Able to work minimum 4 hours a day (Monday-Friday)
  • Attend training: provided by CloudAgents

Work type: Permanent work from home, freelancer partnership 

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Personal computer or laptop with Windows 7/8/10 (Mac is not supported!)
  • Broadband internet connection (Wifi or mobile internet are not suitable for this job)

Training Method:

  • We use cloud based call center technology - You need to download our call handling system, which needs to be tested.
  • We train all of our agents online before the beginning of any project
  • We monitor the progress of agents and acknowledge successful inquiries

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In case you have any questions, please do not hesitate to contact us at