Home based Korean customer support

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Home based Korean customer support

Home based Korean customer support

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Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to help them in, by providing excellent customer support.  

Job responsibilities:

  • Answering phone calls and incoming messages in Korean language, in a timely matter,
  • Due proper administration through client’s CRM system (ticketing system)

Agent Requirements:

  • Native Korean and conversational English language knowledge
  • Solid computer skills, precision of data entry   
  • Excellent written and spoken communication skills in Korean  
  • Customer orientation and problem solving skills 
  • Customer Service/Support experience with Korean customers  
  • Able to work minimum 3 hours per day, in business hours in Korea, between 8 am-8pm, Monday-Friday
  • Attend training: provided by CloudAgents and our partner 
  • Work type: Permanent work from home, freelancer partnership (30 days probation period)

Work Environment Requirements:

Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system and broadband internet connection (mobile internet is not good enough to manage calls)

Training Method:

We use cloud based call center technology - You need to download our call handling system, which needs to be tested.
We train all of our agents online before the beginning of any project
We mentor our agents and monitor their progress

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