CloudAgents

HR Manager

HR Manager - CloudAgents

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Job responsibilities

  • Ensures that HR policies and company initiatives aligned with the overall business strategy
  • Bridge management and employee relations by addressing demands, grievances or other issues
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital
  • Nurture a positive working environment
  • Oversee and manage a performance appraisal system that drives high performance
  • Report to management and provide decision support through HR metrics
  • Ensure legal compliance throughout human resource management

Duties:

  • Maintains the work structure by updating job requirements and job descriptions for all positions.
  • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analysing exit interviews; recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
  • Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
  • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
  • Works closely with the recruitment manager to ensure that the right agents and workers are hired in time at the most cost-effective rate.
  • Organizes and conducts interviews, screens CV’s, keep track of the recruitment process
  • Strong judgment and problem-solving skills
  • Customer-focused attitude, with high level of professionalism and discretion
  • Familiarity with MS Office suite
  • Excellent communication skills

Requirements:

  • BS/MS degree in Human Resources or related field
  • Proven working experience in the relevant field, such as HR Generalist, HR officer
  • People oriented, and results driven
  • Demonstrable experience with human resources metrics
  • Knowledge of HR systems and databases
  • Excellent active listening, negotiation and presentation skills
  • Competence to build and effectively manage interpersonal relationships at all levels of the company
  • HR best practices

Location:

  • Debrecen

Headquarters

Konyves K. Krt. 12-14 Budapest 1097 Hungary

info@cloudagents.com

+(36-1) 999-5300

GfK - CloudAgents

GfK Qualified Call Centre Award
(2010,2011)

Red Herring - CloudAgents

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - CloudAgents

Certificate of Recognition
for a Significant Innovation (2012)

CEE - CloudAgents

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)