Junior BI Analyst

Business Support Specialist - Cloud Agents

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Essential Functions:

  • Acquire data from primary or secondary data sources and maintain databases and data systems
  • Identify, analyse and interpret trends or patterns in complex data sets
  • Interpret data and analyse results
  • Assist and educate staff on Cloud based phone system and internal ERP system
  • Create and maintain technical documentation for various systems, services and business processes including databases and reporting procedures
  • Assist with the review, consolidation and reduction of data discrepancies
  • Locate and define new process improvement opportunities
  • Assist and educate users in the operations and scheduling of reports


  • Technical proficiency
  • Business communication
  • Business analysis and planning skills
  • Analytical thinking and troubleshooting skills
  • Ability to communicate with all levels of staff
  • Results driven
  • Highly organized
  • Flexibility and adaptability to adjust to changing project needs in evolving situations
  • Strong command of English both written and spoken

Required Education and Experience:

  • Bachelor’s degree or equivalent experience of 2 years
  • Proven working experience as a data/reporting analyst
  • Strong analytical skills with the ability to collect, organize, analyse and disseminate significant amounts of information with attention to detail and accuracy
  • Experience and working knowledge of Microsoft products

Advantageous, but non-essential skills:

  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Knowledge of and experience with reporting services (MS SQL, Crystal Reports), databases (i.e. SQL), programming (i.e. VBA, Excel macros)
  • Adept at queries, report writing and presenting findings
  • Computer-related certifications in association to database administration and/or reporting


Konyves K. Krt. 12-14 Budapest 1097 Hungary

+(36-1) 999-5300

GfK - CloudAgents

GfK Qualified Call Centre Award

Red Herring - CloudAgents

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - CloudAgents

Certificate of Recognition
for a Significant Innovation (2012)

CEE - CloudAgents

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)