UCC Cloud

Merger Announcement

Cloudagents UCC Merger

We are pleased to announce that effective May 1, 2019 Cloudagents will be merging with United Call Centers. This merger announcement is a very exciting event for both companies. Our greatest assets have always been our people, and by joining forces we have just made a huge increase in the quality of that asset. We are developing our contact center operation to the next level with enhanced experience and expertise.

Our merger will create more comprehensive service offerings. It will also produce an expanded base of highly qualified contact center professionals. Solid sales practices and business process automation capabilities will be combined with an experienced international management team and a unique, cloud-based, at-home working model. This will allow us to leverage operational best practices and bring greater capabilities to our Clients. We are confident that our new affiliation will serve us all well.

According to contact center research firms, cloud-based remote workforce and digital transformation are the top growing trends in the outsourcing and customer relationship management industries.

This is a merger of two highly compatible firms. Our companies have worked together frequently in the past, and hold similar values and philosophies on doing business: delivering outstanding services for our Clients, an emphasis on honesty and integrity, and focus on value creation. As we will now operate as one company – United Call Centers – our Clients can rely on the same personal working relationships that you have had in the past. The management team will remain in place and will continue the day-to-day operation of the business. We will continue to operate from our current offices. All the contact information for us will remain the same.

Please join us as we look forward to a prosperous future for our Clients, partners and employees. If you have any questions about this exciting news and what it will mean for you, please contact us at any time.

About Cloudagents

Cloudagents is a game-changer, global BPO with a unique business model working with home-based professionals who are native speakers having a valuable local, cultural knowledge. Operating since 2008, Cloudagents has provided Customer Service, Help-Desk and Technical Support, and Telesales services to Clients from a variety of industries. The home-sourcing model allows Cloudagents to provide scalable and flexible solutions fitting its Clients’ requirements. This home-based approach diminishes barriers and boundaries, underpinning ‘out-of-the-box’ thinking. This model can provide the highest level of flexibility to Clients. Winner of the 2015 Red Herring Europe Award and nominated for CEE Business Services Awards in 2018 and 2019, Cloudagents is a unique company in the contact center industry. Cloudagents’ practically unlimited pool of global professionals allows its support teams to operate in the US, Europe, and Asia supporting 25+ languages. For additional information, please visit: www.cloudagents.com

About United Call Centers

United Call Centers is well-established SSC and BPO, utilizing state-of-the-art technology to provide outstanding services to its Clients in industries such as telecommunications, the energy sector, travel, insurance, IT and financial services. Exemplary high quality and value creating are at the heart of its operations. A part of its service portfolio is sales, which is one of the most challenging skills in the call center industry. United Call Centers has over 20 years of experience and developed proprietary HR and training methods that are also marketed to its Clients. United Call Centers utilizes Contact Center best practices, disruptive technology and innovations such as Robotic Process Automation and virtual, at-home agents. United Call Centers combines the advantages of a flexible, innovative SME (small-to-midsize enterprise) with large corporate and international expertise, providing tailored service packages to its Clients. Winner of Responsible Employer Award, Pegazus Award and Family Friendly Workplace. For additional information, please visit: www.unitedcallcenters.hu

Yours sincerely,
Zsolt Szmolinka
CEO and Member of the Board


Kis-Hunyad u. 9. Miskolc 3525 Hungary


+(36-1) 999-5300

GfK - UCC Cloud

GfK Qualified Call Centre Award

Red Herring - UCC Cloud

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - UCC Cloud

Certificate of Recognition
for a Significant Innovation (2012)

CEE - UCC Cloud

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)