Native British Customer Service Agents

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Native British Customer Service Agents

Native British Customer Service Agents

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Our partner is a global provider of workspaces for teams of all sizes: entrepreneurs, freelancers, growing startups, designers, service providers and more. They offer flexible membership options, services and benefits to their members so that their Clients nurture their businesses in a workspace that is a community and not just an office.

Job responsibilities

  • Manage inquiries via our online call handling tool by answering inbound calls&e-mails
  • Checking and confirming newly registered customers data with outbound calls
  • Giving general information and handling inquiries of our Client’s partners

Agent Requirements

  • Native British English language knowledge
  • Solid computer skills
  • Excellent oral and written communication skills
  • Precision of data entry
  • Able to work 3-4 hours in UTC time zone between 8am-8pm Monday-Sunday
  • Attend training: provided by CloudAgents and our partner

 

Work type: Permanent work from home, freelancer partnership

Work start: immediately

Work Environment Requirements

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Computer or Laptop with Windows operating system and
  • Broadband internet connection (mobile internet is not good enough to manage calls)

 

Training Method

  • We use cloud based call center technology - You need to download our call handling system, which needs to be tested.
  • We train all of our agents online before the beginning of any project
  • We monitor the progress of agents and acknowledge successful inquiries

Job Type: Part-time

 

If you are interested to join our team, please send your CV to hr@cloudagents.com or sign-up here!

 

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