CloudAgents

Native French Telemarketing Agent

Native French Telemarketing Agent - CloudAgents

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Have you ever imagined working from your comfort of your home? We are looking for candidates who are native French(with European French), with high level English to join our home based customer care and sales team.

Job responsibilities

  • Place outbound calls (happy calls, customers satiffactory calls etc.) in French, in a timely matter
  • Participation on all required training
  • Substitution of other agents if needed
  • Being on time and available for given shifts
  • Giving immediate feedback in case of any difficulties or issues
  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

Agent Requirements

  • Native European French and high level English language knowledge
  • Located in Paris or its agglomeration
  • Sales/telemarketing experience is a must
  • Solid computer skills
  • Excellent oral and written communication skills in French
  • Precision of data entry
  • Able to work minimum 20 hours a week
  • Attend training: provided by Cloudagents and our partner

Work type: Permanent work from home, freelancer partnership

Work Environment Requirements

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Computer or Laptop with Windows operating system and
  • Broadband internet connection (mobile internet is not good enough to manage calls)

Training Method

We use cloud based call center technology - You need to download our call handling system, which needs to be tested.

All trainings will be held in our Client's HQ in Paris (2-3 days)

We monitor the progress of agents and acknowledge successful inquiries

Headquarters

Konyves K. Krt. 12-14 Budapest 1097 Hungary

info@cloudagents.com

+(36-1) 999-5300

GfK - CloudAgents

GfK Qualified Call Centre Award
(2010,2011)

Red Herring - CloudAgents

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - CloudAgents

Certificate of Recognition
for a Significant Innovation (2012)

CEE - CloudAgents

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)