Native Russian Customer Service Agents

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Native Russian Customer Service Agents

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Job responsibilities:

  • Inbound customer service tasks -  answering incoming written messages and phone calls in Russian in a timely matter
  • Outbound customer service tasks (incl. happy calls)
  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

Agent Requirements:

  • Native Russian and Fluent English language knowledge
  • Located in Russia
  • 1 year+ experience in call/contact center or relevant field
  • Excellent oral and written communication skills in Russian/English 
  • Precision of data entry, solid computer skills
  • Able to work minimum 3-4 hours a day (in MSK time zone (UTC+3) Monday-Sunday)

Working hours - Team set up:

 

Inbound team:                                                                                    Outbound team:

Mon-Fri: 8am-11pm                                                                       Mon-Sun: 11am-8pm

Sat-Sun: 11am-8pm

 

Contract: through our website, where you need to accept our GTC. You will be able to reach our GTC (General Terms and Conditions) after you register on our site.

 

Payment: Done monthly, in the first ten working days of the month following the worked month. We pay through our prevailing payment platform.

 

Work type: Home based work, freelancer partnership (30 days probation period)

 

Start date: immediate

 

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Computer or Laptop with Windows operating system (if possible)
  • Broadband internet connection (mobile internet is not good enough to manage calls)

 

Training Method:

  • We use cloud based call center technology - You need to download our Virtual Call Center, which needs to be tested. 
  • We train all of our agents online before the beginning of any project (compulsory to attend) 
  • We monitor the progress of agents and acknowledge successful inquiries

If you are interested to join our team, please send your CV to hr@cloudagents.com