UCC Cloud

Our Services

OmniChannel and Multilingual Customer Support Services with Global Workforce


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Customer Service - CloudAgents

Customer Service Solutions

  • Customer Service
  • Information lines
  • Help-desk
  • Service desk
  • Customer Support
  • E-mail/SMS/Chat processing
  • Social Media interactions

Sales Support Activities - CloudAgents

Sales Support Activities

  • Outbound telemarketing
  • Lead generation, appointment setting
  • Pre-sales services
  • Upselling/cross-selling
  • Customer satisfaction surveys
  • Soft collection
  • Database building and management
  • Data cleansing

Marketing Support Activities - CloudAgents

Marketing Support Activities

  • DM/e-DM campaigns follow up
  • Market research
  • Support of promotional campaigns
  • Database managements, consent collection
  • Planning and execution of CRM programmes

Our Quality. Our People.

Native Language Skills with Local Cultural Awareness

Inbound Services

Inbound customer service is one of the most important aspects of any business. Excellent service will provide you with a better reputation from your customers, that leads to loyalty and sustainable revenue. While contacting your company, customers are always expecting immediate resolution at their first call. Operating a contact center apparently seems easy; however a professional service requires complex technology, process and people management in the background. Let us do this job! Focus on your core business and be available for your customers in any time zones and languages across the globe!

We support your company with the following inbound customer services:

Inbound Services - CloudAgents

Full scale customer service

Live agent support to your customers in any language

Help-desk & Technical Support

Skilled agents help and advice about your products

Answering Service

Professional Answering Service with live operators answering incoming calls

Order Taking

Taking orders live with secure credit card payment

Inquiry and Complaint Handling

Any inquiry and complaint helps you improve your organization

Interactive Voice Response

Letting customers choose the type of help they want

Do You Have A Project In Mind?

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Outbound Services

Outbound telemarketing is the most interactive marketing medium available. Telemarketing allows you to answer your prospects' questions, address their concerns, and overcome their objections. Telemarketing is the only marketing medium that allows you to adjust your strategy midstream and make any changes at any time necessary to increase results. With telemarketing, you can change both your offer and audience with just one phone call. Telemarketing scripts can be edited with a moment's notice. And telemarketing calling hours can be adjusted.

We support your company with the following outbound services:

Marketing Support Activities - CloudAgents

Outbound Telemarketing

Traditional call center services in multiple languages

Upselling/Cross selling

Selling a different product or service to your existing customer

Lead Generation

Initiating of consumer interest or enquiry into your products or services

Appointment Setting

Delivering qualified decision makers to your sales team


Surveys carried out by telephone agents in any available languages

Soft Collections

Getting in touch with your customers to remind them of a lagging payment

Would You Like To Get More Information?

Our colleagues are happy to assist you 24/7 to find the best fit solution for your business

Contact Us

Stories we are proud of

Case study


Kis-Hunyad u. 9. Miskolc 3525 Hungary


+(36-1) 999-5300

GfK - UCC Cloud

GfK Qualified Call Centre Award

Red Herring - UCC Cloud

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - UCC Cloud

Certificate of Recognition
for a Significant Innovation (2012)

CEE - UCC Cloud

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)