Annamaria Gilicze - CloudAgents

She began her BSC career as a technical service desk agent, an experience that formed the foundation of her passion for great service and those who deliver it. Quickly, Annamaria was promoted to Service Desk Team Leader and in 2 years to Service Transition Manager. As an STM she was responsible for Client management and establishing new successful and independent customer care and technical service desk teams across the global organization. In her current position Annamaria is leading the service transition, training, quality and reporting teams to provide particular support to service delivery.


Konyves K. Krt. 12-14 Budapest 1097 Hungary

+(36-1) 999-5300

GfK - CloudAgents

GfK Qualified Call Centre Award

Red Herring - CloudAgents

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - CloudAgents

Certificate of Recognition
for a Significant Innovation (2012)

CEE - CloudAgents

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)