CloudAgents

Outbound Healthcare Appointment Consultant with native US

Outbound Healthcare Appointment Consultant

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Cloudagents a UCC company is a global leader in providing multilingual call center services using an at-home workforce. Cloudagents a UCC company provides OmniChannel Front Office BPO services globally with Native Speakers in all languages and is currently looking for a talented individual for our international team.

Responsibilities:

  • As a Healthcare Appointment Consultant, your role is to reach out to people who would like to take part in clinical studies and make an appointment with them at the respective doctor they
    chose during the prescreening that has been done before
  • You would be making outbound calls and schedule an appointment in the system provided by the client
  • You and the Team will be responsible for a daily pool of patients to call and make appointments with

Agent Requirements:

  • Native American English language knowledge
  • Soft-sell skills, persuading patients to enroll
  • Strong presentation, writing and organizational skills
  • Entrepreneurial attitude and teamwork-oriented
  • Nursing degree or Health care related experience is preferred
  • Experience in marketing and consumer engagement
  • Able to work minimum 4 hours a day
  • Located in the U.S.A.

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Personal computer or laptop with Windows 7/8/10 (Mac is not supported!)
  • Broadband cable internet connection

Training Method:

  • We use cloud based call center technology - You need to download our call handling system on your computer, which needs to be tested
  • We train all of our agents online before the beginning of any project
  • We mentor our agents and monitor their progress
  • Training will last for one week (held before the project launch date) and is paid

How to apply:

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Headquarters

Konyves K. Krt. 12-14 Budapest 1097 Hungary

info@cloudagents.com

+(36-1) 999-5300

GfK - CloudAgents

GfK Qualified Call Centre Award
(2010,2011)

Red Herring - CloudAgents

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - CloudAgents

Certificate of Recognition
for a Significant Innovation (2012)

CEE - CloudAgents

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)