In case you do not find your activation e-mail in your inbox, kindly make sure to check it in your spam folder as well.
UNITED CALL CENTERS Tanácsadó Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság (registered seat: 3525 Miskolc, Kis-Hunyad utca 9. II. em., Hungary; registration number: 05 09 018137; hereinafter: Cloudagents) in accordance with the relevant data protection laws processes and protects (Sensitive) Personally Identifiable Information (hereinafter: SPII/PII) in the course of the registration (hereinafter: Registration) of vendors independently whether the communication channel used is email, phone, personal or social media (hereinafter: Channel). Data Protection Registry Number: NAIH-72876/2014.
Cloudagents collects SPII/PII throughout business correspondence on the following lawful basis:
(i) performance of a contract or to comply with a legal obligation;
(ii) legitimate interest of the employer in relation with employment/contract;
(iii) vital interest of Cloudagents and the Vendor.
Cloudagents uses SPII/PII for the following purposes:
(iv) registering your data during the Registration on the Websites;
(v) sending information about Cloudagents’s activity, the admission procedure and the terms and conditions of employment;
(vi) and communication with you in relation to the above.
Cloudagents stores any information about you only as long as 5 years from the end of employment or contract, unless any legal requirements set out longer retention. Cloudagents does always collect only necessary amount and type of information from you. Cloudagents will always inform you about the purpose of the data collection, the list of data collected and the time of retention of the data, and will never request any unnecessary information and will not use it for any other reason than described.
Cloudagents may collect the following PII/SPII upon Registration and throughout the employment. Please note, collected data may be different based on the form of employment (Full Time Employment, Part Time Employment, Contractor, Freelancer).
(i) Full Name
(ii) Birth Name
(iii) Place and date of birth
(iv) Mother’s maiden name
(v) Residential and/or Mailing address
(vi) Phone number(s)
(vii) ID card number/Personal ID number (if applicable)
(viii) Social Security Number (SSN)
(ix) Tax Identification Number (TIN)
(x) Passport number
(xi) Driver’s license number
(xiii) International Bank Account Number (IBAN)
(xiv) Emergency contact name and phone number
(xv) Membership ID of Private or Voluntary Health or Pension Fund account
(xvi) Name, place and date of birth, mother’s maiden name, TIN and SSN of the employees’ child(ren)
(xvii) Electronic or hardcopy version of ID card, Residency Card, Tax ID card, Social Security ID Card, Passport, Driver’s license, Certificate of Entrant Employee Status issued by Hungarian Tax Agency, Certificate of Changed Working Ability issued by Hungarian Social Security Agency, Certificate of Long-term Job-seekers issued by Hungarian National Employment Agency, Certification(s) of Education(s), Language certificate(s), Curriculum Vitae
(xviii) Recording of video interview
(xx) CCTV recording of Cloudagents Head Office premises
Upon your request, Cloudagents as the Data Controller of your PII/SPII, will inform you about the data stored, the data processed about you or by the commissioned Data Processor, and about the source of these data, the purpose, the legal basis, and the duration of the data management, furthermore, about the name, address and data management-related activity of the Data Processor as well as, in case your personal data are forwarded, about the legal basis and addressee thereof.
Although Cloudagents as the Data Processor, will commit everything to ensure that your data will remain integral throughout processing, you are exclusively responsible for the correctness and the validity of the data disclosed for processing.
Please note, Cloudagents does not employ cookies on the Profile Website and does not conduct profiling or structured data analysis concerning your PII/SPII. For privacy information on browsing Cloudagents Corporate website please click here.
Cloudagents does not make your PII/SPII accessible for any third-party without your prior consent, excluding the cases when (according to legal regulations) the disclosure of your personal data to other companies, financial institutions or to public bodies is necessary and desirable for the purpose of crime prevention and customer protection, and if it is stipulated or permitted by law. In case Cloudagents discloses your personal data to any third party, Cloudagents always informs you prior to the disclosure, requires your consent and ensures that sharing your data is always in compliance with the legal regulations on data protection.
Cloudagents may forward your PII/SPII for the following 3rd party entities for the below reasons:
(i) RSM Hungary Zrt. (registered at 1138 Budapest, Faludi Street 3., Hungary) may use your full name, mother’s maiden name, place and date of birth, residential address/mailing address, nationality, SSN, TIN, ID card number, children full name, place and date of birth of children, TIN and SSN of children for payroll activities;
(ii) D-Vision Kft. (registered at 1092 Budapest, Ráday Street 51., Hungary) may use employees full name, email address, country of residence, IP address to provide IT Support in relation with Cloudagents systems;
(iii) VCC Live Hungary Kft. (registered at 1123 Budapest, Nagyenyed Street 8-14., Hungary) may use your full name, email address, country of residence, IP address, phone number and voice recordings of Customer calls;
(iv) Magyar Telekom Nyrt. (registered at 1013 Budapest, Krisztina Avenue. 55.), Hungary may use your full name;
(v) CIB Bank Zrt. (registered at 1027 Budapest, Medve Street 4-14.) may use your full name and IBAN to facilitate wire transfer payments.
(vi) MKB Bank Zrt. (registered at 1056 Budapest, Váci u. 38.) may use your full name and IBAN to facilitate wire transfer payments.
(vii) Payoneer Inc. (registered at 410 Park Avenue 15th Floor New York, NY 10022, United States) may use your full name, personal email address and IBAN to facilitate payments.
(viii) Paypal Holdings Inc. (registered at 2211 North 1st Street San Jose, CA 95131 United States) may use your full name, personal email address and IBAN to facilitate payments.
(ix) Upwork Inc. (registered at 441 Logue Avenue Mountain View, CA 94043 United States) may use your full name, personal email address and IBAN to facilitate payments.
(x) Microsoft Corp. and its affiliates (registered at One Microsoft Way, Redmond, WA 98052, United States) may use your full name, email address and country of residence to provide IT services;
(xi) Google LLC. and its affiliates (registered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States) may use your full name, email address and country of residence to provide IT services;
(xii) Szabóné Dr. Dénes Éva Lawyer (registered at 1119 Budapest, Zámori u. 18.) may use your full name, mother’s maiden name, residential address/mailing address, TIN, SSN, ID Card Number/Personal ID Number, nationality, phone number, email address to represent the company and the employees in legal proceedings;
(xiii) Zoom Video Communications Inc. (registered at 55 Almaden Blvd, San Jose, United States) may use your company email address.
(xiv) Siket Róbert E.V. (registered at 2112 Veresegyház, Budapesti Street 96-98.) may use your full name and email address to provide IT development services;
(xv) Mihály László E.V. (registered at 1071 Budapest, Dembinszky u. 43. II/8.) may use your full name and email address to provide IT development services;
(xvi) WorCare Kft. (registered at 1134 Budapest, Váci Way 37. 1st floor) may use your full name, residential address, place and date of birth, SSN and general health data to provide mandatory medical examination in relation to the employment;
(xvii) OTP Pénztárszolgáltató Zrt. registered at 1051 Budapest, Mérleg Street 4. may use your full name, TIN, SSN, residential address/mailing address, place and date of birth, your mother’s maiden name and email address to provide salary benefit financial services;
According to data protection regulations you are entitled to access the information about the management of your PII/SPII at any time. Information is given free of charge. Cloudagents will give you the information within 30 (thirty) calendar days from the submission of your request. If you have any question in relation to the management of your PII/SPII, Cloudagents asks you to contact us at the contact details indicated on the Websites.
Through the contact details indicated on the Websites, you have the right
(i) to access the information on the management of your personal data;
(ii) to request or conduct the correction, cancellation (excluding the case of lawfully obliged data management) and blocking of your personal data;
(iii) to protest against the management of your personal data in cases defined in the legal regulations on data protection;
(iv) to turn to the competent court or authority if your rights have been violated or in other cases defined by the law; and
(v) to demand compensation for damage caused by unlawful data management or by the violation of data security provisions.
Cloudagents draws your attention to the fact that in certain cases, in connection with the data management defined in this data protection policy, the Data Controller may manage your personal data according to according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and according to the Act CXII of 2011 on Informational Self-determination and Freedom of Information. This means that the management of personal data may be necessary for the fulfilment of certain legal obligations of the Data Controller or for the observation of the legitimate interest of third parties. In these cases, personal data may be managed even if you have withdrawn your permission thereto. You may ask for further information from the Data Controller at its contact details. Furthermore, you are responsible to report any data or information breach immediately via email@example.com so Cloudagents can duly respond to any concerns in line with its security incident management process.
In the event of violation of Data Subjects personality rights Data Subject may request the assistance of the National Authority for Data Protection and Freedom of Information.
Name: National Authority for Data Protection and Freedom of Information
Postal address: 1530 Budapest, Pf.: 5.
Address: Szilágyi Erzsébet fasor 22/c 1125 Budapest, Hungary
Phone: +36 (1) 391-1400
It is the obligation of Cloudagents to provide protection for your personal data. Cloudagents has introduced physical, electronic and administrative procedures for the protection of your PII/SPII from unauthorised access, modification, transmission, publication, cancellation or destruction, furthermore, from inaccessibility caused by causal destruction, damage or by the modification of the applied technology. Cloudagents pays particular attention to the protection of your personal data from unlawful and unauthorised procedure during data management. Despite all of these measures Cloudagents cannot fully guarantee the security of your data.
Cloudagents provides security for your data by the following means: usage of FIPS 140-2 compliant data encryption where possible, password protection where applicable, limitation of the access to information by employing separation of duties principle throughout information systems and procedures (i.e. only those employees have access to these data for whom it is necessary for the attainment of the purposes written above). Cloudagents requests you to help protecting the information by following Cloudagents Information Security Policy guidelines on system access and passwords. Information Security Policy becomes available upon successful submission to any open position after Registration. Furthermore, Cloudagents also requests you not to make your password accessible for any other person..
Personal Identifiable Information
Any information that can be associated with a unique individual or that can be used to identify, locate, or contact a unique individual.
Sensitive personal data
A critical subset of PII and is entitled to additional protection and is classified as Secret. SPII includes powerful data elements that depending on the context of the PII and/or the local law governing its use, distribution, and disclosure could permit another person to “assume” a person’s identity such as Social Security Number, bank or insurance account numbers, government issued ID numbers, biometric data, and location data identifiable to a person.
A person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be processed
In relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.
A unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network.
in relation to information or data means obtaining, recording or holding the information or data or carrying out any operation or set of operations on the information or data, including—
(i) organisation, adaptation or alteration of the information or data,
(ii) retrieval, consultation or use of the information or data,
(iii) disclosure of the information or data by transmission, dissemination or otherwise making available, or
(iv) alignment, combination, blocking, erasure or destruction of the information or data.
 Please note, copy of ID card, Residency Card, Tax ID Card, Social Security ID Card, Passport, Driver’s license may be required only for well-defined administration purposes (e.g. car rental, work permit, residence permit or visa administration for payrolled employees etc.)