CloudAgents

Swedish Customer Service Representative

Swedish Customer Service Representative

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Cloudagents a UCC company is a global leader in providing multilingual call center services using an at-home workforce. Cloudagents a UCC company provides OmniChannel Front Office BPO services globally with Native Speakers in all languages and is currently looking for a talented individual for our international team.

Responsibilities:

  • Inbound customer service tasks - answering incoming written messages and phone calls in Swedish in a timely matter
  • Escalate problems in English for Second Line Help-desk support if applicable
  • Help with any additional administrative tasks on campaign
  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
  • Being on time and available for given shifts
  • Participation on all required training
  • Substitution of other agents if needed
  • Giving immediate feedback in case of any difficulties or issues with the used programs

Agent Requirements:

  • Native Swedish and fluent English language knowledge
  • 1- 2 years experience in call/contact center in a similar role
  • Excellent written and spoken communication skills
  • Proficiency in Microsoft Office Suite and Online applications, technology acumen
  • Previous Technical Support (Lvl1-2) or FMCG sector experience is an advantage
  • Great analytical and problem solving skills
  • Able to work minimum 5-6 hours daily, between 9-18 weekdays

Ideal Profile:

  • Customer & result oriented personality
  • Dynamic nature, passionate about growth & innovation
  • Values team collaboration but responsible to work alone on his/her project

Our offer:

  • Part-time work from the comfort of your home
  • International environment
  • Great developmental opportunities and programs
  • Passionate and welcoming team

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Personal computer or laptop with Windows 7/8/10 (Mac is not supported!)
  • Broadband cable internet connection

Training Method:

  • We use cloud based call center technology - You need to download our call handling system on your computer, which needs to be tested
  • We train all of our agents online before the beginning of any project
  • We mentor our agents and monitor their progress
  • Training will last for one week (held before the project launch date) and is paid

How to apply:

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Headquarters

Konyves K. Krt. 12-14 Budapest 1097 Hungary

info@cloudagents.com

+(36-1) 999-5300

GfK - CloudAgents

GfK Qualified Call Centre Award
(2010,2011)

Red Herring - CloudAgents

Red Herring Top 100 Europe Winner (2015)
Top 100 North America Finalist (2015)

Certificate of Recognition - CloudAgents

Certificate of Recognition
for a Significant Innovation (2012)

CEE - CloudAgents

CEE Outsourcing And Shared Services Awards
Short List (2014,2015)