Ukrainian Customer Support Agent (home based)

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Ukrainian Customer Support Agent (home based)

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Cloudagents is a global leader in providing multilingual call center services using an at-home workforce. Cloudagents provides OmniChannel Front Office BPO services globally with more than 12,000 Native Speakers in 150+ languages and is currently looking for a talented individual for our international team.

 

Job responsibilities:

  • Inbound customer service tasks: answering incoming written messages and phone calls in Ukrainian in a timely matter
  • Escalate problems in English for Second Line Help-desk support if applicable
  • Outbound „happy calls” –to end user customers to ensure advanced customer experience
  • Outbound marketing related calls driven to encourage the registered clients to test the product
  • Help with any additional administrative tasks on campaign 
  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
  • Being on time and available for given shifts  
  • Participation on all required training
  • Substitution of other agents if needed
  • Giving immediate feedback in case of any difficulties or issues with the used programs 

 

Agent Requirements:

  • Native  Ukrainian
  • Fluency in Russian and English
  • Be located in Kiev,
  • 1- 2 years experience in call/contact center in a similar role
  • Excellent written and spoken communication skills 
  • Proficiency in Microsoft Office Suite and Online applications, technology acumen
  • Previous Technical Support (Lvl1-2) or FMCG sector experience is an advantage
  • Great analytical and problem solving skills
  • Able to work minimum 4 - 6 hours – business hours, between 8AM-10PM EEST Monday-Friday

 

Ideal Profile:

  • Customer & result oriented personality
  • Dynamic nature, passionate about growth & innovation 
  •  Values team collaboration but responsible to work alone on his/her project

Our offer:

  • Part-time work from the comfort of your home
  • International environment
  • Great developmental opportunities and programs
  • Passionate and welcoming team

Potential start date: Beginning of August, 2018

 

 

Payment: Done monthly, in the first ten working days of the month following the worked month. We pay through our prevailing payment platform. You can find the details and choose the payment method (default: PAYONEER) on your Cloudagents profile.

 


Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Personal computer or laptop with Windows 7/8/10 (Mac is not supported!)
  • Broadband cable internet connection (Wifi and mobile internet are not good)

 

Training Method:

  • We use cloud based call center technology - You need to download our call handling system (VCC) on your computer, which needs to be tested
  • We train all of our agents online before the beginning of any project
  • We mentor our agents and monitor their progress

If you would like to apply, click here:

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In case you have any questions, please do not hesitate to contact us at hr@cloudagents.com