For companies with a broad range of products or services, where customer service is a priority, it is always beneficial to inform the customer by the outbound call center about premium features, additional services, or new products. A cost-efficient global solution, such as the offering by UCC Cloud is an appropriate outsourced contact centre option if outsourcing the contact centre services is considered to utilise additional ecommerce, telesales and telemarketing resources. We can act as a single point of contact for overseeing all your campaigns. Our online agent is a multi skill professional with perfect cultural knowledge as a native speaker, which is a pre-requisite of a flawless customer experience and a high level of service. Offshoring is often the answer to telesales problems, but ’How can one reduce contact center costs?’ might not be the best question call center companies can ask. Whenever call center jobs with only a second language requirement are posted, the quality of the multilingual customer service is subject to compromise.
A multilingual call center concerned with sales, especially when focused on lead generation using a cold call list, market research, or even back office roles, needs to know how to provide the best call centre solution to optimize utilisation. The language skills of the agent might not be a concern using live chat in an inbound call center or a direct response call center, but if the call center is tasked with upselling or cross selling, it is inevitable to choose candidates with the best cultural knowledge. The home office is the best flexible solution to recruiting problems where the ideal employees are unable to commit themselves to relocate. UCC Cloud provides a resource model that is perfectly fitting your requirements, with PCI DSS, GDPR, and ISO 9001 compliance. The easily scalable model is a solid choice for short, mid and long term projects. Becoming an expat to work in a technical support call center in another country is not an easy choice, but working in the home center is very easy with UCC Cloud. The Cloud Agent is working in a virtual space, alleviating concerns of commuting and moving, allowing the agent to focus better on selling effectively. This is truly a global capability with nearly no limitation to language and labour capacity.